Shipping policy
1. SHIPPING PROVIDER
Total Threads uses Royal Mail for the delivery of online orders.
The available Royal Mail service may depend on parcel size, weight and delivery destination.
2. WEIGHT-BASED SHIPPING CHARGES
Shipping charges are calculated automatically according to the combined weight of the items in your order.
Our current standard shipping charges are:
• Up to 0.5 kg: £3.80
• Over 0.5 kg and up to 2 kg: £4.75
• Over 2 kg and up to 20 kg: £7.95
The applicable charge is displayed at checkout before payment is completed.
The checkout will confirm whether shipping is available to your address and which rate applies.
3. FREE SHIPPING
Orders with a qualifying value of £100 or more receive free standard shipping.
Free shipping is applied automatically at checkout when the order meets the qualifying value.
If no delivery charge was paid, there is no original delivery charge to refund.
4. SHIPPING SERVICE NAME
The shipping option may appear at checkout as Royal Mail Tracked Delivery.
Any Royal Mail transit estimate begins only after the completed order has been dispatched. It does not include the time required for stock preparation, embroidery, printing, quality checking and packing.
5. PROCESSING AND DELIVERY TIME
Please allow up to 14 calendar days from the date of ordering for normal preparation and delivery.
During the busiest summer and back-to-school period, this may increase to up to 21 calendar days.
The stated timeframe covers the complete order process and is not solely a Royal Mail transit estimate.
6. PACKAGING
Orders are carefully packed in secure mailing sacks or boxes, with additional protection used where required.
We aim to package orders efficiently while ensuring that garments and branded products are adequately protected during delivery.
7. COMBINED ORDERS
Items purchased together will normally be sent in one parcel.
Where part of an order is temporarily unavailable, we may hold the full order until every item is ready unless another arrangement is agreed.
8. SHIPPING ADDRESS
Orders are shipped to the delivery address entered at checkout.
The customer is responsible for checking that the address is complete and accurate.
Total Threads cannot guarantee that an address can be changed after an order has been placed and cannot normally redirect an order after dispatch.
Additional shipping may be charged where a parcel must be sent again because:
• The address was incorrect or incomplete
• The recipient refused delivery
• The parcel was not collected
• Royal Mail could not complete delivery for reasons connected with the supplied address
9. SHIPPING NOTIFICATIONS
A dispatch confirmation is sent to the email address supplied with the order.
Where tracking or delivery confirmation is available, it will be included in the notification.
Tracking information may take time to update after Royal Mail receives the parcel.
10. NO COLLECTION SERVICE
Total Threads does not offer customer collection, click and collect or collection from our premises.
All online orders must be shipped to the chosen delivery address.
11. SHIPPING PROBLEMS
If an order has not arrived within the advertised delivery period, contact us with your name and order number.
We will review the order status and contact Royal Mail where an investigation is required.
12. RETURN SHIPPING
Returns must be arranged in accordance with our Returns & Refunds Policy.
All approved returns must be sent using Royal Mail. Customers pay the return postage for unwanted or incorrectly sized items unless we have agreed otherwise because an item is faulty, damaged or incorrectly supplied.